Cancellation Policy

Just in case...

 

There are a variety of reasons that members may want to cancel a booking (some normal, some unusual). We understand circumstances can change, so our Cancellation Policy aims to be straightforward and protect both parties who have entered into an agreement.

 

Cancelling a booking can create a huge inconvenience to an owner. Once a booking is accepted, the dates booked are blocked out preventing other members from booking over this period.  In the case of an on-going monthly booking, the ad is taken down completely due to the expectation the lease will be long-term. Likewise, if an owner cancels a booking, the member who has booked the space has to find an alternative.

 

What does this policy cover?

This policy applies to members who want to cancel a booking. Examples of a cancellation may be:

- I moved office locations

- I sold my car

- I found something closer

- I found something cheaper

- I changed my mind

- I am moving properties

 

If the space you have booked doesn't match the description, is not available on the day you booked, the address is inaccurate or your car doesn't fit, please refer to our Money Back Guarantee. To report this type of issue with your parking space, please login to your dashboard and select the 'Options > Report Issue' button.

 

When is a booking a booking?

Once you make a booking request, this is an offer that can't be revoked by the person who submits the request. Once sent, it’s up to the landlord to accept or decline the booking. If the booking is accepted, then this is a binding agreement by both parties to use and lease the space for the agreed period. If you’re unsure about booking and have further questions about the space please use the ‘Contact Owner’ button.

 

Please note: Unfortunately, there is no 'cooling off' period for property leases. Even though you have made an online payment this does not apply. A property lease is a non-refundable purchase, unlike goods or services.

 

How do I cancel my booking?

1. Please email team@parkhound.com.au from the email account your booking is associated with

2. Please include the following details:

    a. Booking number

    b. Reason for cancelling

    c. Last date the space will be used

3. As a courtesy, please notify the other party involved in the agreement

4. You may also call Team Parkound at 1300 556 355

 

What happens when I cancel?

If you raise the issue with Parkhound within 24 hours of the booking beginning, you are covered by our Money Back Guarantee.

 

If the booking duration is more than 1 month and you request a cancellation before the booking has started:

- You are required to pay the first month or the minimum booking period (whichever is greater)

- There is no refund on the first payment made

- The bond will be refunded (if applicable)

 

If the booking duration is less than 1 month and you request a cancellation before the booking has started:

- There is no refund on the first payment made

- The bond will be refunded (if applicable)

 

If the Money Back Guarantee has expired and the booking duration is more than 1 month:

- You are required to provide 1 months’ notice

- A pro-rata payment will be required to cover any additional days that roll over

- The bond will be refunded at the end of the booking once confirmed by the owner (if applicable)

 

If the Money Back Guarantee has expired and the booking duration is less than 1 month:

- There is no refund on the first payment made

- The bond will be refunded at the end of the booking once confirmed by the owner (if applicable)

 

Why is the policy like this?

Our policy has evolved since we started the business. We have conducted research with our members and also learnt from past experiences.  We feel that this policy is the best for both parties and provides the fairest outcome. The policy is in place for both parties and is the same for every booking.

 

We have this policy in place because if every driver just cancelled without notice, people wouldn't lease their car park. Likewise if landlords just cancelled without notice, drivers wouldn't book parking.

 

Ultimately, if you would like to discuss the matter further, please contact the other party directly to negotiate your specific cancellation terms. If both parties agree to different cancellation terms, that is fine, please include this when you email us requesting the cancellation.